Privacy Policy

Effective Date: 26th September 2024

 

Your privacy is important to us.  This privacy statements explains the personal data SIYUAN processes, how we process it, and for what purposes.

Throughout this Privacy Policy (“Policy”), references to “we,” “us,” or “SIYUAN” refer to the operators and administrators of this website.  Similarly, references to “you,” “user,” or “customer” pertaining to any individual or entity accessing or using our website for any purpose.  And references to “Services” refer to any product, service, and/or package purchased from our website online and/or offline.

 

Acceptance of Policy

We reserve the right to change, amend and/or may change this Policy by uploading a revised Policy on our website at any time without notice to you.  The most recent version of the Policy can be reviewed by clicking on the “Privacy Policy” hyperlink link located on the bottom of our website.  When we make updates to the Policy, we will update the date at the top of this page.  By using the website and/or Services after a new version of the Policy has been posted, you agree to the terms of such new version.

 

Our Commitment to You

We keep your personal information personal and private. We will not sell, rent, share or otherwise disclose your personal information to anyone except as necessary to provide our services or as otherwise described in this Policy without first providing you with notice and the opportunity to consent.

 

Collection of Personal Information

We only process personal information in a way that is compatible and relevant for the purpose for which it was collected or authorized.  In general, we may use the information we collect to:

  • Provide, operate, maintain, improve, and promote our Sites and Services.
  • Enable you to access and use our Sites and Services.
  • Process and perform our services and send your related information.
  • Communication concerning our services, and responses to your comments, questions and requests.
  • Provide customer service and support.

 

Personal Data we collect

We collect and maintain Personal Data that you enter or provide on our website or through our authorized agents.  Here are the types of personal data that we collect:

  • Personally identifiable information e.g. name, passport/identification card number, etc.
  • Contact information e.g. address (billing), email address and phone numbers, etc.
  • Payment information e.g. credit or debit card information, including the name of cardholder, care number, card issuing bank, card issuing country, card expiry date and banking account details, etc.

 

Reasons we share Personal Data

We share your personal data with your consent or to complete any transaction or provide any Services you have purchased.  We also share data with our trusted partners, affiliates, and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our Services; and to protect the rights and property of SIYUAN and its customers.

 

How long do we retain Personal Data

We will keep and retain your Personal Data for as long as you still have a relationship with us by using our Services and as long as necessary to pursue with purposes specified under this Policy.  Therefore, your Personal Data will be destroyed or anonymised from our records and back-up systems in the event your Personal Data is no longer required for the purposes specified under this Policy.

Once you terminate your relationship with us or you are no longer using our Services, we generally will continue to store archived copies of your Personal Data for legitimate business purposes such as to defend a contractual claim or for audit purposes and to exercise our rights as we entitled under applicable law, except when we receive a valid erasure request.

 

Contact

If you have any questions about this Policy or would like to exercise your rights, you can contact by using email us at siyuancare@gmail.com.  Your email should provide evidence of who you are and set out the details of your request/feedback and your Personal Data).  We will notify you the result of your request/feedback.